Yen Ching Restaurant Experience

For the user interface and user experience project, I though picking a restaurant that needs a lot of help would be a rewarding exercise. My group and I chose to do our project on Yen Ching, a Chinese restaurant here at Dekalb.  Upon arriving at the restaurant, my group and I were shocked by the initial outlook of the place. I found the space to be gloomy and a bit sad and depressing. Although the food was great, everything else needed work.

I can only imagine the increase in customers and customer satisfaction if a few things were changed at Yen Ching. Initially upon arriving, I wanted to choose three things I thought needed the most improvement. I immediately noticed that the lighting was completely off. In the afternoon, a restaurant should have bright lightning so people don't feel gloomy, especially in the winter time. Another thing I knew I would change immediately was the menu. When looking at the menu, I felt extremely confused and knew immediately that I would want to change it. I decided to take a look at the bathroom and was dismayed. I would argue that the lighting, menu and bathrooms are the major things that need to be changed.

Yen Ching is known by many living in Dekalb and has quite a good reputation. The reviews online compliment the restaurant. A few minor changes to the restaurant will possibly boost the amount of customers that dine in verses customers that order take-out.